Frequently Asked Questions
How does the picnic thing work?
Basically, we set everything up for you and have it ready for your arrival. We'll be there waiting with your picnic until you arrive keeping seagulls off or making sure no body else decides to have it! Then we leave you to enjoy it for the arranged amount of time and will return to pack everything up for you! You can leave and enjoy the rest of your day/evening.
Can you set up anywhere?
Yes! We love setting up new places that we haven't been before!! There may be additional costs if there isn't close vehicle access or if it's over 25km from our base in Midland.
Is catering included?
For our picnic dates, a grazing platter is included. For all picnic events, catering is outsourced and not included in the starting prices listed under Picnic Events. We can assist you organise catering and give you suggestions according to your preferences and budget. We will then work with the chosen caterers while setting up to ensure everything is ready for you on the day when you arrive.
I want to DIY, where are you located?
Depending on the order, you will need to pick up and return the items to our home in Midland. A time to do this will need to be prearranged, as we are often out & about setting up events!
I want to secure my booking, how do I do that?
A 30% deposit is required to secure your booking. Until that is made, the items are available for any one to book! This is why we recommend that if you're wanting to go ahead, you get back to us promptly!
What if it rains, it's 50 km/h winds or its 40 degrees scheduled on our date?
Yes, this is always a risk. Our preference is to move the event inside to yours or one of the guests homes. We promise it will still be amazing and this way you won't be incurring any additional fees. If this isn't an option, we can look at venues to hire the week before. For picnic dates we are happy to reschedule, subject to availability, with no additional costs as long as we are notified 72 hrs prior to the picnic.
Can we leave when we want?
You are responsible for the items until we return to pack them up at the arranged time. If you would like to leave earlier than this time, please provide 30mins notice and you can contact us via the phone number provided when booking.
How long do we have?
Our picnic dates are 2 hours but can be extended at no extra cost. We do not have set times for our picnic events as we understand that every one is different! We've gone to the effort of setting it up for you and you've paid for it, so you may as well enjoy it as long as you like!
Additional costs come in to play if pack up is after 8:30pm. This is due to access to our storeroom, safety, needing an extra person and also valuing our sleep! Pack up's between 8:30-9pm are an extra $50, 9-9:45pm $100, 9:45-10:29 $150, 10:30-11:29pm $200, and past 11:30pm an additional $300 (subject to change depending on the size of the event).
Is it okay if I'm late?
No. While we're here to make your day easier and help you create beautiful memories, we ask that you respect our time and arrive at the agreed time. We may have other bookings we need to leave for, and if you're late it affects our whole schedule. We also want your picnic still looking fresh and if you arrive an hour late, we cannot guarantee the food will still be at it's best!
To encourage you not to be late, a surcharge fee will be charged to your nominated credit card if late. 0-10mins no charge, 15mins or part thereof $20, 30mins or part thereof $50, 45mins or part thereof $80, an hour or more $100 and we have the right to pack up the picnic without any refund.
What happens if there is a COVID lockdown or restrictions put in place when my event/picnic date is booked for?
Bookings which are paid in full that require rescheduling/postponement due to bad/severe weather or other reasons outside of both Lace Petals and Hearts and the clients control (ie. COVID lockdowns and restrictions), where practicable, will be re-scheduled within a 3 month period or a gift voucher (with 1 year validity) provided. Additional costs for all the perishable items e.g. flowers, food etc. will be incurred if cancelled less than 1 week prior to the picnic (where relevant). Rescheduled dates are subject to availability. The rescheduled booking (or gift voucher/credit note) must go ahead with the same terms (ie. location, style, hired items) as before, otherwise additional admin and organisational fees will be charged. If the client wishes to cancel the booking entirely, refunds will be given according to our cancellation policy. Please refer to our T&C's for more information.