Frequently Asked Questions
How does the picnic thing work?
We set everything up for you and have it ready for your arrival. We'll be there until you arrive - keeping seagulls off or making sure nobody else decides to have it! Then it is yours to enjoy for the arranged amount of time and we will return to pacl everything up for you when you leave! It's that simple.
Can you set up anywhere?
Yes! We love setting up new places that we haven't been before!! There may be additional costs if there isn't close vehicle access or if it's over 25km from our base in Perth.
Is catering included?
No, catering is outsourced and not included in the starting prices listed under our packages. We can organise catering and give you suggestions according to your preferences and budget. We will then work with the chosen caterers to ensure everything is ready for you when you arrive.
I want to DIY, where are you located?
Depending on the order, you will need to pick up and return the items to our home in Belmont. A time to do this will need to be prearranged, as we are often out & about setting up events!
How do I secure my booking?
A 30% deposit is required to secure your booking. Until that is made, your booking is not confirmed. We recommend you get back to us promptly so you don't miss out.
What's your extreme weather policy?
Bad weather is always a risk. Our extreme weather policy applies to a few scenarios: rain, winds (over 50km/hr) and heat (40 degrees +). Our preference is to move this event inside your home or a chosen property, therefore not incurring any additional fees.
Can we leave when we want?
You are responsible for the items until we return to pack them up at the arranged time. If you would like to leave earlier than this time, please provide 30mins notice and you can contact us via the phone number provided when booking.
How long do we have?
Our packages start at a minimum of 2 Hours but can be extended at no extra cost. We do not have set times for our larger picnic events as we understand that everyone is different.
Additional costs come in to play if pack up is after 8:30pm as follows:
11:30pm onwards: $300.00 (depending on the size of the event)
Is it okay if I'm late?
While we're here to make your day easier and help you create beautiful memories, we ask that you respect our plan and arrive at the agreed time. We may have other bookings we need to leave for, and if you're late it affects our valued customers.
Surchargers will be charged to your nominated credit card if late, as follows;
0-15 mins: no charge.
15-30 mins: $20.00
30-45 mins: $50.00
45-60 mins: $80.00
60 mins or more: $100.00
If we feel it necessary, we have the rights to pack up the picnic without refund.
What happens if there is a COVID lockdown or restrictions put in place when my event/picnic date is booked for?
Bookings which are paid in full and are impacted by government-imposed lockdowns or restrictions, where practicable, will be rescheduled within a 3 month period or a gift voucher (with 1 year validity) will be provided.
Additional costs for perishable items (e.g. flowers, food, etc) will be insured if cancelled less than 1 week prior to the picnic.
Rescheduled dates are subject to availability. The rescheduled booking must apply the same terms (i.e. location, style, hired items) as before, or additional admin and organisational fees will be charged.
If the client wishes to cancel the booking entirely, refunds will be given according to our cancellation policy. Please refer to our T&C's for more information.